Refund policy

AVELESSE Refund & Return Policy

Effective Date: October 2026
Direct Support: support@avelesse.com
Market: United States

1. 14-Day Return Window

We offer a straightforward 14-day return window from the date your carrier tracking confirms delivery. To be eligible for a return, merchandise must be in its original, unused, unaltered condition with all original packaging, tags, inserts, and accessories intact.

2. Return Merchandise Authorization (RMA) Required

All returns must be formally authorized prior to dispatch. To initiate a return, email support@avelesse.com with your Order Number and the item(s) you wish to return. Packages returned without an authorized RMA number or returned via unauthorized "Return to Sender" (RTS) will be rejected by our intake facilities and are not eligible for automated refunds.

3. Return Shipping Costs

  • Change-of-Mind Returns: Customers are responsible for return postage. For your convenience, an optional prepaid return shipping label (flat $10.95 fee) can be provided upon request and deducted from your final refund, or you may ship via your preferred tracked carrier to our authorized intake facility.
  • Restocking Fees: We charge $0.00 restocking fees. Approved returns receive a full refund of the product purchase price minus any applicable return label fee.

4. Damaged, Defective, or Incorrect Items (Mandatory Verification Protocol)

Every AVELESSE parcel is shipped in protective transit cartons. If your order arrives with transit damage or an inherent manufacturing defect, you must report it to support@avelesse.com within 7 days of carrier delivery.

To prevent fraudulent claims and comply with carrier insurance standards, your report must include:

  1. Defect Verification Video: A clear, continuous video demonstrating the specific physical damage or operational malfunction, filmed alongside the package shipping label showing the carrier tracking barcode AND a handwritten slip of paper displaying your order number and unboxing date.
  2. Exterior Carton Photo: A clear photo of the outer shipping box showing the carrier shipping label and barcode.
  3. Internal Packaging Photo: A photo of the internal protective wrap and cushioning.

Physical Return Requirement: AVELESSE reserves the right to require that any allegedly defective or damaged merchandise be returned to our intake facility using a prepaid return label provided by AVELESSE before issuing any replacement or refund. Once received and inspected, a complimentary brand-new replacement will be dispatched or a full refund issued to your original payment method. Any prior statements or external claims suggesting that defective units do not need to be returned are hereby null, void, and superseded.

5. Refund Processing Timelines

Once your return parcel is delivered to our intake facility and inspected (typically 2–3 business days following receipt), your refund will be processed to your original payment method. Depending on your financial institution, funds typically reflect on your banking statement within 3–7 business days.

6. Return Address Notice

Return parcels must NOT be mailed to corporate office addresses or to the return address printed on the original courier label. All parcels must be directed exclusively to the authorized RMA intake facility address provided by our support team.