Shipping & Delivery Policy

After payment is authorized and your order is confirmed, we prepare it for transit.

• Processing Time: Orders are prepared and dispatched within 24-36 hours (Monday through Friday).
• Weekend Orders: Orders received on Saturday or Sunday begin fulfillment the following Monday morning.
• Order Accuracy: We pack the items and quantities shown in your order confirmation. Contact us if anything is missing or incorrect.

We use carrier logistics networks to deliver your order with tracking:

As soon as your package is labeled and dispatched, our system generates a shipping confirmation email containing your tracking number and a tracking link.

Note on Initial Carrier Scans: It is normal for carrier portals to show "Pre-Shipment" or "Label Created" for the first 24–48 hours while the package transfers from fulfillment to the regional carrier sorting hub. Intermediate milestone scans update automatically as the package advances.

Contact support@avelesse.com as soon as possible after checkout if you need to correct an address or change an order. We will help if the order has not yet been handed to the carrier.

Once an order has been picked and handed to carrier custody, we are unable to intercept or redirect the parcel mid-transit. Please ensure your apartment number, unit, and postal code are entered accurately at checkout.

We support every shipment until it is delivered:

• Damage in Transit: If your item arrives damaged, email a photo of the box and product to support@avelesse.com within 7 days. We will work with you to arrange a replacement or refund.
• Missing / Stalled Tracking: If your tracking shows no update for more than 7 consecutive business days, contact support. We will open a carrier trace and work with you on a replacement or refund if the parcel is deemed lost.